Is it safe to use my credit card for online purchases?
Yes, it's extremely safe. We provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Add items to your cart and click Secure Checkout to make your payment using a Visa, Master Card, Discover or American Express. Due to popular demand, you may also use your PayPal account to checkout. Payments will be billed as "OCG LLC", which is our parent company.
How do I check the status of my order?
Once you are a registered customer, you can login and check the status of your order.
What is your delivery lead time?
In addition to the manufacturing/processing times, add 3 to 5-business days for Standard UPS or FedEx ground shipping (depending on destination). Orders requiring LTL delivery average an additional 2 to 7-day lead time depending on destination. LTL delivery companies should contact you to make a delivery appointment.
Why do you charge tax online?
All orders originating in the state of Alabama are subject to state and city tax as required by law due to our Company's corporate location in Montgomery, AL. The exact amount of sales tax applied to your online order will appear in the order review screen once you have entered your zip code.
What credit cards do you accept for payment?
We accept MasterCard, Visa, Discover, and American Express. We also accept PayPal.
How do I change my shipping address?
You can change your shipping address by completing our online service request form or by contacting Customer Service. If your order has already been processed or shipped, we will not be able to make any changes.
What is the order cancellation policy?
Orders that are cancelled less than three days (72 hours) after order receipt date are subject to a 25% cancellation fee, up to a maximum of $50.00 USD. Orders more than 72-hours old may not be subject to cancellation, depending upon order status. If production has not started on the order, it may be cancelled at the aforementioned cancellation rate. Any orders already in production cannot be cancelled. Shipped orders cannot be cancelled or returned.